India's Largest Packaging Destination

RETURNS & REFUNDS

How can I return an item purchased from Bizongo ?

You can conveniently place your return request if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. To return a product, you can email us at returns@bizongo.in or call at our helpline number - +91 8080004646

Post receiving your request, Bizongo’s Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Bizongo and cannot be contested.

When and on what terms you can return the shipment ?

At Bizongo, we are committed to make your purchase experience as seamless and delightful as possible. Bizongo allows return of products for 5 days after delivery in all the following cases:

Please ensure that the product is in unused and in original condition, with the seal unbroken and includes everything from the package e.g. price tags, labels, original packing, invoice and other items

Bizongo also allows returns for upto 15 days after delivery in the following extreme cases: * The product was defective, used or altered * Significantly different from the description given by the merchant (wrong size, colour, or material related issues)


Cancellation & Refunds

Before you receive the order

You can cancel the order online anytime before it gets dispatched. Once you request for cancellation of your order, it will take us a maximum of 1-2 business days to cancel the order. The same will be notified to you by email. Your entire order amount will be refunded within 7-10 working days

After you receive the order

In case of returns, once your return request is accepted by Bizongo, the entire refund amount will be reversed back to you through NEFT/RTGS. Logistics charges will be paid by Bizongo, and you will not be charged for it.